Let Us Assist Your Seva
Have questions about deity sizing, custom temple vastra tailoring, or order dispatches? Our studio team is here to assist with care and devotion.
Send a Direct Enquiry
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Studio Assistance
Official email support channels for order assistance, custom measurements, and consultations.
General & Order Inquiries
contact@svarira.inDedicated Devotee Support
support@svarira.inStudio Response Hours
Monday – Saturday: 10:00 AM – 7:00 PM IST
Frequently Asked Questions
Click on any question below to expand studio guidance on deity sizing, custom tailoring, dispatches, and care.
Q: How do I measure the correct vastra size for my deity idol?
Measure your deity idol height in inches from the lotus base/feet to the shoulder line. For Bal Krishna, measure from the base to the top of the mukut. You can also consult our interactive Sizing Guide on any product page or text us photos on WhatsApp for exact guidance.
Q: Can I request custom colors or bespoke embroidery for festivals?
Yes, absolutely! We regularly craft custom festival vastra sets (Janmashtami, Radhashtami, Navratri, Diwali). Connect with us via email (support@svarira.in) or WhatsApp with your color preferences and deity measurements, and our master artisans will handcraft it with devotion.
Q: How should I care for pure silk vastras and kundan ornaments?
Pure silk vastras with zari embroidery should be dry cleaned or wiped gently with a clean dry cotton cloth. Store them wrapped in pure white cotton or muslin fabric. Gold-plated and kundan mukuts should be kept away from direct moisture and stored in dry velvet pouches.
Q: What payment options and Cash on Delivery (COD) are supported?
We accept all major payment methods including Google Pay, PhonePe, Paytm, BHIM UPI, Credit/Debit Cards, NetBanking via Razorpay, and direct bank transfers. All prices are inclusive of GST. Cash on Delivery (COD) is available for select domestic pin codes across India.
Q: Do you deliver internationally for NRI devotees outside India?
While standard automated international checkout on the site is currently paused, NRI devotees outside India can easily arrange overseas deliveries. Simply email us at support@svarira.in or connect via WhatsApp, and our studio team will organize custom overseas dispatch for you.
Q: What is your Return & Refund Policy for custom/damaged items?
Because our vastras, crowns, and shringar accessories are handcrafted sacred devotional items (often unique custom pieces), we do not accept returns or exchanges for change of mind or size preferences. However, if an item is delivered in a damaged or defective condition, we offer a return and refund. Original delivery fees are non-refundable, and return delivery charges must be borne by the customer.
Q: Why is an uninterrupted unboxing video mandatory for refund claims?
Due to the delicate nature of hand-embroidered zari and stone-set shringar accessories, an uninterrupted unboxing video (showing package seal opening through item inspection) reported within 48 hours to support@svarira.in is required. This ensures a transparent verification process against courier transit damage.
Q: How are Svarira vastras packaged for safe delivery?
Every order is packed with sacred reverence. Vastras and mukuts are safely wrapped in protective bubble wrap and secure outer packaging to ensure delicate zari threads, kundan stones, and peacock feathers remain completely protected during transit.